Egb's Privacy Policy — Your data is safe with us

EGB (egb.best) is a trusted online gaming platform for members in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities.

This Privacy Policy ("Policy") describes how personal data is collected, used, stored, and protected for users of the EGB platform. It applies to the egb.best website, mobile app, and all associated services.

By using our platform, you are deemed to have accepted the terms of this Privacy Policy. If you have any questions about this policy, please reach out to our support team.

Egb collects two types of information — data provided by members and data collected automatically. Details are outlined below:

We do not collect sensitive information such as religious beliefs, political opinions, or health data.

Egb uses the information it collects for the purposes outlined below. We process your data only where necessary and on a lawful basis:

• Account Management: Registration verification, login security, and account management
• Service delivery: Enabling gameplay, processing payments, and completing transactions
• Customer support: Issue resolution, complaint handling, and support
• Security assurance: Detecting and preventing fraud, identifying multiple accounts
• Legal obligations: Compliance with directives from government or regulatory bodies
• Service improvement: Analyzing usage patterns to improve your experience
• Contact: Sending important updates, bonus offers, and promotional information (opt-in)
• Responsible Gaming: Identifying early signs of potential addiction and providing timely support

Egb stores your data at secure, internationally certified data centers. Retention periods are determined by the type of data and applicable legal requirements.

• Account information: For the duration of the active account and up to 5 years after closure
• Financial transaction records: Up to 7 years in accordance with international financial regulations
• Gaming History: Up to 2 years after account closure
• Communication records: Up to 3 years from the last point of contact
• Technical Logs: Up to 12 months

Once the retention period expires, data is securely deleted or anonymized.

Egb never sells your data. However, in certain circumstances, limited information may need to be shared with trusted partners:

• Payment processors: With payment providers such as Mobile Pay and Nagad to process transactions
• Game Provider: With licensed game studios for game operations
• KYC Services: With accredited verification providers for identity verification
• Legal Authority: When legally required by court order or government directive
• Security Auditor: For regular security audits

All third parties are contractually bound to uphold egb's privacy standards. They may not use the information received for any other purpose.

Cookies and similar technologies are used across the egb website and app. These technologies help enhance your experience and maintain the security of the platform.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functional cookies: To remember your preferences and language settings
• Analytics cookies: To collect site usage statistics — no individuals are identified
• Security Cookies: For fraud and bot detection

You can manage cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

EGB fully recognizes your rights over your data. You may exercise the following rights:

• Right of access: You may request to view the information we hold about you
• Right to Rectification: You may request corrections to inaccurate or incomplete information
• Right to erasure: You may request deletion of your data under certain circumstances
• Right to restrict processing: You may object to certain uses of your data
• Data Portability: You can request your data in a structured, portable format
• Right to opt out: You can unsubscribe from marketing communications at any time

To exercise any of these rights, email us at support@egb.best. We typically respond within 30 business days.

Egb's services are intended for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

If we discover that a minor's data has been collected inadvertently, it will be deleted immediately and the account will be closed.

Egb employs industry-leading technical and organizational measures to protect your data. Our security systems are regularly updated and tested.

• SSL 256-Bit Encryption: All data transmissions are encrypted
• Two-Factor Authentication (2FA): Additional account security
• Firewall & DDoS Protection: Cyber Attack Prevention
• Regular Security Audits: Review by third-party experts
• Employee training: Strict Internal Data Protection Policies
• Access control: Only authorized personnel can access the data they need

In the event of a security breach, egb will notify affected members and relevant authorities as required by law.

Egb may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following means:

• Advance notice will be sent to your registered email
• A notification will be displayed upon logging into the platform
• The update date at the top of this page will be revised accordingly

Continuing to use egb after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.

Contact us for any privacy-related questions, requests, or concerns:

• Email: support@egb.best
• Live Chat: Available on the platform 24/7
• Response time: Usually within 24–48 hours

You can also reach our data protection team directly using the email above. Include "Privacy Request" in the subject line for a faster response.